HOW TO PAY FOR YOUR ROD OR BLANK ORDER

Payment By Bank Transfer

2% Discount!

(This Information only applies to U.K. Payments. For Payments being made from outside the U.K. Please contact me for futher information.)

To get the speediest service, try wherever possible to use direct bank transfer. This is by far the most secure and least expensive method of making a payment. No one other than yourself and your bank sees your confidential details. It is impossible provided you input our account number and sort code correctly in to your bank transfer instruction for there to be any security error.

Nat West Bank

Account name. David Norwich.

Account Number: 29160995

Sort Code: 60-30-20

I ALWAYS ACKNOWLEDGE FOR YOUR COMFORT, RECEIPT OF YOUR EMAIL ORDER AS SOON AS POSSIBLE AFTER RECEIPT OF YOUR DEPOSIT BY RETURN EMAIL.

During busy periods, or weekends there may be a slight delay. Be patient I will acknowledge your payment as soon as possible.

PayPal Payment Information

There is no need to have a PayPal account _____________ Please list the rod or rod blank you wish to order using the the information line for the rod model in the website in an email. (Copy and paste is best to avoid any chance of error) List any additional special requirements - and then send your email to:-   sales@davidnorwich.com Please do not forget to include your Name, Full Address, Post Code & Telephone Number in your email. A PayPal invoice will be sent to your email address where you can then use your credit or debit card and pay online via the secure Paypal link.     For your convenience, here is a secure PayPal payment button that will allow you to place your order deposit with your debit or credit card. DEPOSIT £100.00 GBP Your deposit will be acknowledged at the earliest opportunity by email. You will also automatically receive a receipt by email directly from PayPal. Please note the deposit payment will show a postage fee of £3.75. Total £103.75 This is the website rod components default checkout post fee and can't be altered at this point. This amount will be deducted from your final value invoice.     I ALWAYS ACKNOWLEDGE FOR YOUR COMFORT, RECEIPT OF YOUR EMAIL ORDER AS SOON AS POSSIBLE AFTER RECEIPT OF YOUR DEPOSIT BY RETURN EMAIL. During busy periods, or weekends there may be a slight delay. Be patient I will acknowledge your payment as soon as possible.

For payment by cheque or Postal Orders please make these payable to: D. Norwich.

Allow 7 working days from receipt for clearance of personal cheques.

Orders by post to;

David Norwich. Hillside Works, Fountainhall, Nr. Galashiels, TD1 2SU, SCOTLAND

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CARRIAGE (U. K. mainland only): on RODS/ROD BLANKS/ KITS/REPAIRS

Insured Carriage & Packing is £ 12.00 by Secure Couriers.

Delivery is approximately. 2 working day delivery to the U.K mainland.

(Highlands and Islands, and outlying area charges will be higher)

LARGE PACKAGES & HEAVIER OR LONGER RODS MAY COST MORE.

WE WILL ADVISE YOU OF ANY UNFORSEEN ADDITIONAL CHARGES.      

WORLD WIDE SHIPPING BY UPS - PRICES ON REQUEST

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Cancellation of order.

I offer a genuine custom service. Every rod and blank is built individually for each customer. Cancellations can cause problems in re-selling a rod or blank if the order is cancelled. However I am happy to refund any deposit paid in the event that a customer ordering a rod or blank wishes to cancel their order. The customer can within 7 days of making the initial deposit, cancel your order and receive a full refund.

Please refer to the terms outlined below.

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I ALWAYS ACKNOWLEDGE FOR YOUR COMFORT, RECEIPT OF YOUR EMAIL ORDER AS SOON AS POSSIBLE AFTER RECEIPT BY RETURN EMAIL.

During busy periods, or weekends there may be a slight delay. Be patient I will acknowledge your payment as soon as possible.

IN AN EFFORT TO CUT BACK ON TIME WASTING PAPERWORK AND TO REDUCE WASTE AND POLLUTION - NO PAPER RECEIPT WILL BE SENT WITH YOUR ORDER.

PLEASE PRINT OUT YOUR PAYPAL EMAIL PAYMENT CONFIRMATION OR YOUR BANK TRANSFER DETAILS AND KEEP THIS IN A SAFE PLACE AS YOUR RECEIPT.

IF YOU HAVE ORDERED A ROD OR A BLANK WITH THE OPTIONAL WARRANTY. THE WARRANTY DOCUMENT WITH WILL BE ENCLOSED WITH THE ORDER WHEN DISPATCHED.

For Optional Rod Breakage Warranty Fee Terms Click here.

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I can accept orders by e-mail - 24 hours/ 7 days.

If telephoning, our regular hours of business is 9 -5.30pm. Mon - Friday. Saturdays occasionally till 1pm.

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When ordering a complete rod, blank or components from David Norwich, you are agreeing to abide by the terms and conditions laid out above.

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Deposits and Balances.

Deposits or payments for repair work are refundable up to 7 days from receipt of your order and deposit or full payment amount. After a 7 day period, a deposit is only refundable if work has not been started on the order. Should work have started an appropriate deduction will be made to cover labour and materials.

Deposits paid on rod or blank orders are non refundable if the customer fails to pay the balance owing within 30 days of notification that the balance is due. Failure to pay the balances due within 21 days of notification of a balance is due (without prior agreement of extension) will result in the order being offered for resale to recover the debt.

Refunds after Delivery.

I offer a true custom build service. All rods or blanks are made with great care and time to special order and are not supplied ex stock (with the exception of sale or ex-demonstration rods). It is therefore my aim to make you entirely happy with your purchase. Custom made Rods or Blanks being returned, for whatever reason, can present difficulties in offering these for resale.  A refund will only be made on custom built rods in very extreme circumstances. A request must be received in writing. This can be by letter, or email., giving the reason for the refund. A full refund (excluding carriage costs,) will be given if the rod or blank is returned within 7 days of receipt, carriage-paid and fully insured.

Refunds are offered on the basis of the full amount, less any costs incurred by David Norwich in modifying the rod or components to the customer's specification i.e. custom lengths or number of sections, lettering or modifications to components such as engraving undertaken to the customers specification. Such modifications prohibit the re-sale of a rod, and a fee proportionate to the value of the components and the costs of work involved in restoring a rod to non custom status will be made. Refunds will be issued on the basis that the order is returned in unused sound condition. See here for rod care advice. (Test casting a rod over grass or brief testing on water with the handle shrink wrap still in place is accepted as unused.) If the shrink wrap has been removed or the rod is showing evidence of prolonged use - or has been used for actual fishing, or is marked or damaged in any way that prevents re-stocking of the item in an as new condition, no complete refund will be offered.

No refunds will be given if the rod being returned is damaged in transit while being returned - the onus is on the customer to ensure that rods/blanks are adequately packed and insured in transit to the full retail value when being returned to David Norwich.  The onus is on the customer to pursue compensation from carriers in the event of a returned rod, blank or components being lost or damaged in transit. No refund will be given until all compensation for loss or damage is paid in full to David Norwich. All carriage charges are non refundable.

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you are agreeing to abide by the terms and conditions laid out above.

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WARRANTY RETURNS AND RODS BEING SENT FOR REPAIR:

**When ordering a complete rod, blank or components on credit from David Norwich, you are agreeing to abide by the terms and conditions laid out above.**

For Optional Rod Breakage Warranty Fee Terms Click here.

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