DAVID NORWICH WARRANTY AND OPTIONAL WARRANTY INFORMATION.
I could source the materials and components from the Far East for David Norwich Rods and Blanks at much lower cost and much lower quality, and offer an unconditional lifetime guarantee as some manufacturers do. David Norwich Graphite Rods and Blanks are however exclusively manufactured individually one at a time to the customers order, in house - to the very highest standards, and use only the finest quality materials and craftsmanship throughout.
My prices reflect the true cost of manufacture and the value we place on our work. Rod prices do not reflect the hidden cost of an unconditional breakage warranty, which is often added into the price of inferior imported products.
Should you detect any fault in materials or workmanship on receipt of your Norwich EV series fly rod or blank, please return the rod and purchase receipt directly to me adequately packaged, and if possible in its original packing material for immediate attention.
This Statutory guarantee does not cover accidental damage, wear and tear, or breakage caused by accident either by the owner or others through attempted modifications, unauthorized repair, misuse or custom changes to a rod, theft or consequential loss.
Any such modifications or unauthorised repairs will render all warranties invalid.
OPTIONAL BREAKAGE WARRANTY INFORMATION.
For an additional fee of £35.00 for single Handed rods and £55.00
for all double handed rods your rod can be covered for repair or damage for any reason, for the life of the original owner.* Subject to the fees listed below**.
This original owner additional optional breakage insurance is in addition to your statutory rights. I offer this optional warranty on all Norwich EV series Graphite Fly Rods or Rod Blanks :- If you accidentally break or damage a David Norwich EV Series Fly Rod or Blank***, I will on payment of the appropriate fee, repair or replace the rod section, at my discretion. This limited additional warranty applies only to the original registered owner of the rod and is only valid while the rod is in the possession or is being used by the original registered owner. The warranty is not transferable to a new owner if the rod is sold. This additional warranty therefore gives you the reassurance that if you do have an accident with your - David Norwich fly rod, I will put it right.
***If a blank only or a self assembly rod kit is purchased, the warranty only covers damage or breakage of the rod blank or section. All other components (excepting handles or reel seats fitted by David Norwich before delivery) used in the construction of the rod are not covered by this warranty.
This warranty only covers the breakage of individual rod sections. If a rod is rendered completely irreparable at an economic cost as a result of total breakage or damage, i.e. two sections(on a two section rod) or three or more sections on multi-section rods, you will be offered a complete new replacement rod at the reduced cost of 50% of the current advertised retail price ruling at the time of the claim. The original warranty will then be null and void and will not be carried forward to the replacement rod. This will only be covered by a statutory 12 months warranty.
The breakage warranty can be renewed and is available for the replacement rod for an additional fee of £40.00 for single Handed rods and £60.00 for all double handed rods. These fees are subject to change without prior notice.
This Breakage Warranty is underwritten by our Insurance Company and this processing fee is reviewed periodically. Processing Fees are subject to change without prior notice at overheads, material costs, carriage, and insurance premium costs ruling at the date of claim.
**Current U.K. Only Warranty Repair Charges as of April 1st 2013 are as follows.
Replacement Single handed rod tips £53.00.(Blank only £42.00) Mid sections:- £57.00. (Blank only £46.00) Butt section:- £67.00 (Blank only £49.00) Replacement Salmon double handed rod Tips, £67.00. (Blank only £55.00) Mid sections £71.00 (Blank only £59.00. Salmon double handed butt sections:- £99.00. (Blank only £71.00)
Please note the prices shown are for the warranty repair work only and are exclusive of carriage.
U.K Mainland carriage by UPS courier is currently charged at £12.00 per package.
NOTE: The charges quoted above are only valid for 12 months from the date shown on the warranty document supplied with each rod or blank and are subject to change within or outwith the warranty issue date without prior notice. These charges are outwith my control and carriage fees may rise in the interim period. Courier fees will be charged out at the current lowest rate obtainable from our courier.
Current charges can be obtained by telephoning 01578760310 - Or are available to view online at my web site www.davidnorwich.com
These listed fees cover U.K sales only. Overseas costs - prices on request.
Highlands and Islands and non U.K. warranty repair courier charges will be higher.
Carriage will be charged at the rates current in force at the time any warranty claim.
Warranty repairs from outlying UK districts, Northern or Southern Ireland, or outside the U.K. being returned to the country of origin will have an additional courier fee added. This fee will vary depending on the country of origin.
Do not forget to include a full return address and contact telephone number (and an email address if possible.)
Please Include payment for the relevant processing charge,** and send it to the works address below, and I will repair it or replace the broken parts it at my discretion.
This warranty is flexible. If you prefer not to claim on your lifetime warranty - minor repairs such as a broken guide can be carried out at current rod repair charges. I will be happy to give you a quotation for any minor repair work.
In the event of a claim under this warranty proof of purchase will be required. Please retain your receipt and warranty document and keep it in a safe place. In the event of a claim the warranty document must be returned with the relevant processing fee. (Note: A photocopy is not acceptable) Once the claim has been processed, the receipt and or warranty information document will be updated and returned to you with the repaired rod.
All rods returned for warranty claim attention or non warranty work should be carriage-paid and fully-insured and include the original purchase receipt.(Note: A photocopy is not acceptable)
Carriage costs incurred in returning rods for attention are non-refundable.
David Norwich accepts no liability for rods damaged in transit to David Norwich for repair. The onus is on the sender of the rod to ensure that the rod being returned for attention is securely packaged to ensure safe transit and that adequate compensation can be obtained by the sender from the carrier in the event of damage or loss in transit.
Do not forget to include a full return address and contact telephone number (and an email address if possible.) Please Include the relevant processing fees, and send it to my works address below, and I will repair it or replace the broken parts it at my discretion.
Receipt of the rod will be acknowledged as soon as possible after receipt. Warranty repairs always receive priority attention over any other work in progress. The work will be carried out as soon as possible after receipt of the rod.
RODS RARELY GET LOST BY CARRIERS, BUT IN THE EVENT THAT THE ROD DOES GO ASTRAY. PLEASE NOTIFY ME
BEFOREHAND BY EMAIL, LETTER OR TELEPHONE BEFORE DESPATCH - TO ENSURE THAT I AM AWARE A ROD IS BEING RETURNED FOR ATTENTION.
*Or for as long as David Norwich Rod maker continues trading.
CUSTOM BUILT REPLACEMENT SECTIONS FOR MOST CARBON FIBRE FLY AND SPIN RODS.
Hillside Works, Fountainhall, Nr. Galashiels, Scottish Borders. TD1 2SU, SCOTLAND
TEL: 01578 760 310
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The contents of this website may contain personal views which are not the views of David Norwich.
Unless specifically stated.. All material contained in this website is the copyright of David Norwich.
Any written statement or extrapolation of the text in this website is the Copyright of David Norwich unless otherwise stated and is private and confidential.
Permission must be obtained in writing from David Norwich to use the contents for any purpose.
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David Norwich Large arbour fly reels